1. Introduction
This Privacy Policy explains how your information is collected, used, and protected when using the Bromley Well Young Carers ConnectMi App (“the App”).
The App is part of the ConnectMi platform, designed to support young carers accessing services through Bromley Well.
2. Who We Are
This App operates across three entities:
- Published on Google Play by (legacy account):
IdeaFArm Ltd - Platform provider and operator:
Here2There.me (ConnectMi platform) - Service provider:
Bromley Well Young Carers Service
For the purposes of data protection, your data is processed to deliver services through the ConnectMi platform in partnership with Bromley Well.
Contact: info@here2there.me.uk
3. Information We Collect
a) Information you provide directly
- Name or chosen display name
- Email address
- Information entered into profiles, notes, or support tools
b) Usage and technical data
- App usage (features accessed, interactions)
- Device type, operating system
- Performance and diagnostic data
c) Sensitive information
Some features may allow you to store wellbeing or personal support information.
This is optional and only used to provide the App’s functionality.
4. How We Use Your Information
We use your information to:
- Provide access to Bromley Well Young Carers services
- Enable ConnectMi features (profiles, communication, support tools)
- Improve the App and user experience
- Maintain security and reliability
- Respond to support requests
We do not sell your personal data.
5. Data Sharing
Your information may be shared with:
- Bromley Well — where necessary to support your care or service access
- Technical providers (hosting, infrastructure, analytics) used by ConnectMi
All processing is carried out in line with UK GDPR.
6. Data Storage and Security
We implement appropriate safeguards, including:
- Secure hosting environments
- Encrypted data transmission (HTTPS)
- Role-based access controls
7. Data Retention
We retain data only as long as necessary to:
- Provide the App services
- Meet legal, contractual, and safeguarding obligations
8. Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
Contact: info@here2there.me.uk
9. Children and Young People
This App is designed for young carers. We take additional care to:
- Minimise data collection
- Protect sensitive information
- Support safeguarding responsibilities
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published at: https://bwyc.connectmi.mobi/node/106312
11. Contact
For any privacy-related queries: